Our Commitment to Active Lifestyles
At Gazelle Sports Shop, we understand that our customers are active individuals who demand performance, reliability, and satisfaction in every purchase. Just as we’re committed to helping you find the perfect gear for your adventures, we stand behind our products with a straightforward and customer-focused returns policy.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to test your new gear and ensure it meets your performance expectations.
Conditions for Returns & Exchanges
- Items must be in original, unworn condition
- Original packaging and tags must be included
- Proof of purchase required
- Items must be free from damage, dirt, or alterations
⚠️ Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Insoles (due to hygiene considerations)
- Any items that show signs of wear or use
- Products without original packaging
Step-by-Step Return Process
Step 1: Submit Your Return Request
Contact our customer service team within 15 days of receiving your order using the template below:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Gazelle Sports Shop Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify – Size issue, Product defect, Wrong item, etc.]
Preferred Resolution: [Refund/Exchange for (specify product)]
Contact Information: [Your Phone Number]
Best regards,
[Your Full Name]
Step 2: Receive Authorization & Instructions
Within 24 hours, our team will email you a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization.
Step 3: Package and Ship Your Return
Carefully package the items with all original materials and include your Return Authorization Number inside the package. Ship to:
Gazelle Sports Shop – Returns
50 Winthrop Avenue
Lawrence, US 01843
Return Auth: #[Provided Authorization Number]
Step 4: Processing & Refund
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Refund Timeline & Methods
Refund Processing Time: 3-5 business days after we receive your return
Refund Method: Refunds are issued to your original payment method:
- Visa/MasterCard/JCB: 5-7 business days to appear on your statement
- PayPal: 2-3 business days to reflect in your account
Shipping costs are non-refundable unless the return is due to our error.
Exchange Process
For exchanges, we’ll ship your new item once we receive the return. If the exchanged item costs more, we’ll contact you for the difference. If it costs less, we’ll refund the difference.
International Returns
As we serve customers globally (excluding Asia and select remote areas), international customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service.
Need Assistance?
Our customer-focused team is here to help you with any return or exchange questions:
Email: [email protected]
Address: 50 Winthrop Avenue, Lawrence, US 01843
Response Time: Within 24 hours
Gazelle Sports Shop – Stepping Together Towards Your Next Adventure