Welcome to Gazelle Sports Shop! We’re dedicated to helping athletes and casual walkers find the perfect footwear for any adventure. Based on our menu and homepage, we focus on premium brands like Adidas, HOKA, Brooks, and Nike, offering a range of shoes for running, hiking, cross-training, and casual wear. Our style is customer-focused, efficient, and reliable, with a global reach (excluding Asia and some remote areas). Below, we’ve compiled common questions to make your shopping experience smooth and enjoyable. If you need more help, feel free to contact our team!
Product Questions
What types of shoes do you offer?
We specialize in a wide variety of footwear for different activities, including:
- Running and Cross Country: Perfect for trails and training.
- Hiking and Boots: Durable options for outdoor adventures.
- Casual and Men’s Shoes: Comfortable everyday wear.
- Kid’s Shoes: Fun and supportive for young ones.
- Insoles and Cross Training: Enhance performance and fit.
How do I choose the right shoe size?
We recommend referring to the size charts provided on each product page. If you’re unsure, email us at [email protected] for personalized advice based on your activity and foot type.
Do you sell products for kids?
Yes! We have a dedicated “Kid’s Shoes” section with options designed for comfort and durability, perfect for growing feet.
Shipping and Delivery
What are your shipping options and costs?
We offer two main shipping methods to get your gear to you efficiently:
- Standard Shipping: Costs $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch. Ideal for urgent needs.
- Free Shipping: Available for orders over $50, using EMS, with delivery in 15-25 days after dispatch. Great for budget-conscious shoppers.
Do you ship worldwide?
We proudly ship globally, but due to logistical constraints, we currently cannot deliver to Asia and select remote areas. If you’re unsure about your location, contact us for confirmation.
How can I track my order?
Once your order is dispatched, we’ll send you tracking information via email. You can use this to follow your package every step of the way with our carrier partners like DHL, FedEx, or EMS.
What is the estimated delivery time?
After processing (1-2 days), delivery takes:
- Standard Shipping: 10-15 days
- Free Shipping: 15-25 days
Returns and Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt if you’re not completely satisfied. Your satisfaction is our priority! Please ensure items are in original condition. For details, email us at [email protected] to initiate the process.
Can I exchange a product for a different size?
Yes, we handle exchanges for size issues within the 15-day return window. Contact our team, and we’ll guide you through the steps to get the perfect fit.
Payment and Account
What payment methods do you accept?
For your convenience, we accept all major payment options: Visa, MasterCard, JCB, and PayPal. Shop with confidence knowing your transactions are secure.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new arrivals and promotions.
Is my payment information safe?
Absolutely! We use secure encryption methods to protect your data. Your payment details are never stored on our servers, ensuring a safe shopping experience.
Other Inquiries
How can I contact customer service?
We’re here to help! Email us at [email protected] for any questions about delivery, products, or returns. Our customer-focused team aims to respond within 24 hours.
Where is your company located?
Our address is 50 Winthrop Avenue, Lawrence, US 01843. Though we ship globally, this is our base for processing orders with care.
Do you offer discounts or promotions?
Yes! Keep an eye on our website for seasonal sales and special offers. Sign up for our newsletter to stay updated on the latest deals.
Thank you for choosing Gazelle Sports Shop! We’re committed to bringing you premium footwear and excellent service. Step into comfort and performance with us – where every delivery brings you closer to your next adventure.